Refund & Return Policy

Last Updated: April 2026

At Terra, customer satisfaction is important to us. Please read our refund policy carefully.

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1. Return Eligibility

Due to hygiene and safety reasons (skincare & perfumes), returns are only accepted if:

• The item is unused and unopened
• The product is in its original packaging
• The request is made within 3–7 days of delivery

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2. Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Sale or discounted items (unless defective)
• Products damaged due to misuse

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3. Refund Process

• Once your return is approved, we will inspect the item.
• If eligible, refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

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4. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (photos/video). We will arrange a replacement or refund.

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5. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error.

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6. Contact Information

For refund or return requests:
📩 m.a_almulla@hotmail.com
📞 +971 54 355 5040