Terms of service

Terms of Service

Last Updated: April 2026

Welcome to Terra. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

Terra operates as a skincare and perfume store based in the UAE, offering beauty and personal care products through our online and/or retail channels. By using our services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Products & Availability

We strive to ensure all product descriptions, images, and prices are accurate. However, we reserve the right to modify or discontinue any product at any time without prior notice.

3. Orders & Payments

All orders are subject to acceptance and availability.
Prices are listed in AED (or applicable currency).
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

4. Shipping & Delivery

Delivery times may vary depending on location within the UAE or international shipping zones.
Delays may occur due to external factors beyond our control (logistics, customs, etc.).
Customers are responsible for providing accurate shipping information.

5. Returns & Refunds

Due to the nature of skincare and perfume products:

Returns are only accepted for unused, unopened items in original packaging.
Requests must be made within a specified return period (e.g., 3–7 days after delivery).
Refunds (if approved) will be processed using the original payment method.

6. User Responsibilities

You agree not to misuse our website or services, including attempts to harm, hack, or disrupt operations.

7. Intellectual Property

All content on this website, including logos, product descriptions, images, and branding, is the property of Terra and may not be copied or used without permission.