Shipping Policy

Last Updated: April 2026

At Terra, we aim to deliver your orders quickly, safely, and reliably across the UAE and selected international locations.

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1. Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

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2. Delivery Time

• UAE Orders: 2–5 business days
• International Orders (if available): 5–12 business days (depending on location and customs clearance)

Delivery times may vary due to external factors such as courier delays or peak seasons.

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3. Shipping Charges

• Shipping fees are calculated at checkout based on your location and order size.
• Free shipping may be offered on selected promotions or order amounts (if applicable).

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4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery status.

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5. Delivery Issues

• Please ensure your shipping address is accurate.
• Terra is not responsible for delays or failed deliveries due to incorrect address details.
• If a package is returned due to incorrect information, re-shipping charges may apply.

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6. Contact for Shipping Support

📩 m.a_almulla@hotmail.com
📞 +971 54 355 5040